Terms of Service
Section 1 – Identification
This agreement between Get.Ship.Done. (GSD) and any of its associated brands (Ship Your Books, Get Ship Done, Disc Delivered, Booklets Delivered, Ship Your Supplements) and the person signing up for services, hereafter called “COMPANY”, is made for the purpose of setting forth the terms and conditions under which GSD will provide printing and/or fulfillment services for COMPANY.
This agreement shall commence on the date COMPANY signs up online and pays their $149 account set up fee and puts a credit card on file with GSD for future billing. It shall continue in effect for one year and automatically renew for one year terms, unless and until this agreement is terminated, during any term, as outlined in Section 6 of this agreement.
At the time of signup COMPANY will designate whether it wishes to be a Tier 1 or a Tier 2 client. Tier 1 clients will pay a $9.97 monthly account maintenance fee and Tier 2 clients will have a $24.97 monthly account maintenance fee. Benefits associated with each tier are outlined in Section 2 of this agreement.
Section 2 – Tier 1 and Tier 2 Clients
Tier 1 – This is GSD’s basic level tier for inactive/low‐volume shippers. Your orders received by noon EST will ship out the same business day and your clients will receive a generic email notification from GSD providing them with tracking information when their order ships.
Tier 1 clients do NOT have access to our backend system to check inventory levels or look up shipment details on an order. At the Tier 1 level you may have one integration method with GSD. Additional integration methods are $9.97 per month. See Section 8 for a list of currently available integration
Tier 2 – This higher‐level tier is for higher volume shippers who want 24/7 access to the GSD backend system and who may have multiple integration methods with our system. Up to 3 integration methods
are included in the Tier 2 level. Additional integration methods are $9.97 per month.
At this higher tier you will also receive:
‐ Complete access to inventory and order details 24/7
‐ Automatic notification of low stock levels
‐ Automatic notification of product returns
‐ Customized shipping notification emails
‐ Customizable ship from addresses for all shipments
‐ Ability to self‐generate multiple reports (inventory reports, sales reports)
‐ Ability to look up exact inventory levels of any specific product at any date in time
‐ Ability to notify us of incoming shipments of new inventory within the system
‐ Ability to manually enter, edit or cancel unshipped orders yourself to avoid manual entry surcharges
‐ Triple the amount of included storage space vs. Tier 1 clients
‐ Unlimited users on your account
Section 3 – GSD Activities
3A. GSD will provide printing and/or fulfillment services on behalf of COMPANY.
3B. GSD and COMPANY will work together to determine and set up the best way to transfer order information from COMPANY to SFS. If manual entry of orders into the SFS backend system by SFS personnel is required there will be a $1 labor charge per order for order entry.
Tier 2 clients have the option to manually enter orders into our system themselves and, in that event, the $1 fee would be waived.
3C. GSD will use appropriate packaging material at its discretion for COMPANY products.
3D. GSD will process and ship all orders for in stock products within 1 business day of when an order is successfully received into GSD’s backend system.
3E. GSD will provide COMPANY an invoice weekly summarizing all charges for orders shipped and/or products produced for COMPANY during the previous week.
3F. Unless otherwise notified, GSD will ship COMPANY products via the United States Postal Service (USPS), Federal Express (FedEx) or United Parcel Service (UPS). Shipping options will be presented to COMPANY and COMPANY will decide in advance of shipping as to the default shipping methods it wishes
to use for their products.
3G. COMPANY shall, at all times, hold sufficient insurance to restore at replacement cost all COMPANY inventory currently held by GSD.
3H. GSD will insert up to 2 additional printed pieces or small items such as a thank you letter, sales sheet, or a CD or DVD in a paper sleeve into outgoing shipments at no additional fulfillment cost to COMPANY.
Items for insertion cannot be larger in size than the product they are being packaged with. If GSD is printing these pieces or duplicating discs for COMPANY there would be a printing or duplication cost.
Additional items beyond the two that can be included for no additional charge can be inserted into outgoing shipments at a per unit cost of $.25 per shipment.
3I. Confidentiality. GSD and COMPANY both agree to treat confidential any and all information provided by the other and shall not disclose or permit to be disclosed any information to any person or entity
except employees, agents, or contractors with a need to know in the normal course of their work, or in accordance with state and federal lays and regulations. GSD and COMPANY shall take steps necessary to ensure the confidentiality of said records and information.
Section 4 – COMPANY Activities
4A. If COMPANY is providing the products for fulfillment they must be shipped to:
2001 N. Hunt Street
Terre Haute, IN 47805
Attn.: (YOUR NAME OR COMPANY NAME)
4B. All items shipped to GSD must include a packing list indicating items in the shipment along with quantities of each. GSD will verify quantity received vs. packing list and notify COMPANY of receipt of product and of any discrepancies between listed quantity and actual quantity received. If a shipment
arrives without a packing list that shipment may be held and not logged into inventory until a packing list has been received by GSD.
4C. Products will be inventoried and stocked in the GSD warehouse for order fulfillment within 5 days of initial receipt of that inventory.
4D. There will be no charge for the initial receipt of inventory into our warehouse.
Section 5 – Intellectual Property
5A. COMPANY acknowledges that it has intellectual property rights for any products it requests GSD to fulfillment on its behalf.
5B. COMPANY acknowledges it has resale rights to any products it ships to GSD to fulfill on its behalf.
Section 6 – Remedies
6A. This agreement may be terminated upon forty‐five (45) days prior written notice by either party. If termination is for cause, a statement shall be given to the breaching party specifying the nature of the
material breach and requesting that it be corrected with (15) days from the written request for correction action. If sufficient correction is not made, termination may be immediate.
6B. COMPANY acknowledges that if this agreement is terminated by either party it must pay any outstanding balances for services rendered by GSD in full, as well as the shipping and fulfillment costs for any products to be returned to COMPANY before any remaining inventory will be returned by GSD to COMPANY.
Section 7 – Compensation
7A. COMPANY agrees to establish an account with GSD by signing up online and paying an initial $149 account setup fee. COMPANY agrees to place a credit card on file with GSD to cover all ongoing weekly charges.
7B. COMPANY understands that all charges on its credit card statement will appear under the name Speaker Fulfillment Services (former name of Get.Ship.Done).
7C. COMPANY acknowledges that if an attempted COMPANY credit card processing is declined all COMPANY shipments will be placed on hold until the issue is resolved.
7D. COMPANY acknowledges that if a past due invoice remains unpaid after 90 days GSD has the right to dispose of remaining inventory as it deems appropriate. This can include recycling, donation of products
to a charitable organization or outright disposal.
7E. COMPANY will pay an Account Maintenance Fee of $9.97 per month if they are a Tier 1 client or $24.97 per month if they are a Tier 2 client.
7F. When fulfillment services are provided for COMPANY products COMPANY will pay GSD a fee as follows for shipping of products. These fees will include all packaging materials.
Order for 1 product ‐ $2.50
Order for 2‐5 products ‐ $3.50
Order for 6+ products ‐ $4.50 per package shipped
7G. Overweight or oversized products may be subject to a fulfillment surcharge if beyond normal labor time or packaging is required to prepare a product for shipment.
7H. Amazon Advantage Fulfillment. The fulfillment charge for any orders from Amazon Advantage is $4.50 per package shipped regardless of the quantity of items shipped.
7I. For shipments going out by freight carrier COMPANY will pay GSD a fee of $25.00 per hour for the time spent picking the items from inventory, packing for shipment and arranging freight pickup. If freight shipments like this are returned to GSD after an event a labor charge of $25.00 per hour will be
charged for arranging pickup, unpacking and logging the same products back into inventory a second time.
7J. Storage Charges.
Tier 1 clients will receive 3 cubic feet of storage space (12” high x 12” wide x 36” deep) in our warehouse for no additional monthly charge and whatever quantity of your product(s) can fit into that space is
Tier 2 clients will receive 9 cubic feet of storage space in our warehouse for no additional monthly charge.
Any additional product that does not fit into that allocated space is classified as pallet storage and pallet storage will be $15 per pallet per month for all clients. A standard pallet is 48” x 40” x 60” (about 67 cubic feet) and GSD will do all we can to minimize the number of pallets you have on hand.
COMPANY may have different products placed onto the same pallet to help minimize COMPANY storage charges unless COMPANY requests otherwise.
7K. COMPANY agree to pay a 50% deposit on their printing runs if GSD is print books or other products for COMPANY. Balance of printing costs will be due in full prior to any products being shipped out on behalf of COMPANY.
7L. Product returns – GSD agrees to notify COMPANY of any product returns received at least once weekly. There is a $3.50 charge for processing of product returns. GSD will inspect the returned items and if the item is in “as new” condition it will be returned to inventory on behalf of COMPANY. If
product is not suitable to fulfill orders it will be recycled or returned to COMPANY at COMPANY’s discretion. COMPANY will specify in advance whether it wants damaged products to be recycled or returned.
Section 8 – Available Integration Methods*
1 Shopping Cart
.csv (.csv file submissions must follow a specific format which will be provided upon request. There will be a $25 per hour labor charge assessed by GSD if GSD has to make adjustments to a .csv file in order to be able to import it into our system)
*Orders submitted via email do NOT count as an integration. If GSD has to manually rekey order information into our system the $1.00 per order fee previously mentioned will be assessed.
Section 9 – Production Items
9A. COMPANY acknowledges that pricing for GSD production of COMPANY products (printing, duplication, assembly, kitting) is handled on a case‐ by‐case basis and pricing will depend on the specifications of that product, quantity produced, turnaround time required and possibly other factors.
9B. COMPANY acknowledges that the minimum production run size for any SFS produced products is 15 units.
9C. If COMPANY is participating in the GSD Disc Delivered or Booklets delivered print‐on‐demand programs it understands that if all‐inclusive pricing is offered it may supersede any fulfillment pricing referenced elsewhere in this agreement.
Section 10 – Miscellaneous
10A. COMPANY acknowledges that GSD is not liable for loss or damage to packages once they have departed from the GSD facility. GSD will assist COMPANY in the filing of any claim with the appropriate carrier per carrier guidelines should loss or damage occur.
10B. Both parties duly acknowledge that this agreement contains all of the understandings between them. There have been no promises or warranties given or received, except as mentioned in the agreement. Each of the parties herein mentioned is fully capable and ready to fulfill its commitments under this agreement.
10C. Both parties agree to indemnify, defend and hold each other harmless from loss, damage or expense arising out of their material breach.
10D. The parties are to submit any dispute under $1,000 to binding mediation within thirty (30) days of first notice of the dispute. In the event that the parties cannot resolve a dispute greater than $1,000 through non‐binding mediation, the matter may then be resolved through the use of the court system.
Attorney fees and costs may only be charged and awarded if the mediator or court determines that a party has unreasonably failed to mediate a claim or caused unnecessary expense or delay in proceedings.
10E. This agreement shall be governed by Indiana law and any disputes shall take place and be resolved in Vigo County, Indiana.